Privacy Policy

We collect only the personal data reasonably necessary to provide chauffeur, booking, quote, payment, and customer support services. Depending on how you interact with us, this may include:

• Identity and contact details such as your name, email address, and phone number.
• Trip information such as pickup and drop-off addresses, dates, times, passenger count, and service type.
• Communication records when you contact us by form, email, phone, or messaging services.
• Payment-related information processed through authorized payment providers.
• Technical data such as IP address, browser type, device information, and website usage logs.

We do not intentionally collect more personal data than is necessary for the relevant purpose.

Service Delivery

We use personal data to prepare quotes, coordinate rides, assign chauffeurs, manage pickups and drop-offs, and deliver customer support.

Payments and Administration

We process relevant payment and transaction data to confirm bookings, collect deposits, issue invoices, and manage accounting or dispute resolution.

Communications

We may contact you about your request, booking status, scheduling changes, support needs, or business-related updates connected to a service you requested.

Website Operations and Security

We use technical logs and service-provider tools to maintain website security, monitor performance, troubleshoot issues, and prevent abuse or fraud.

Where GDPR applies, we rely on one or more of the following legal bases:

• Performance of a contract: when processing is necessary to provide a quote, booking, or transportation service requested by you.
• Legitimate interests: for customer service, service improvement, fraud prevention, website administration, and business operations, where those interests are not overridden by your rights.
• Legal obligation: where we must retain or disclose information to comply with applicable law, taxation, accounting, or law-enforcement obligations.
• Consent: where consent is required for specific communications, tracking technologies, or other optional processing activities.

We do not sell personal data. We may share personal data only where necessary with:

• Independent chauffeurs or dispatch partners involved in carrying out your requested ride.
• Payment processors and financial service providers handling authorized transactions.
• Technology vendors that support hosting, booking workflows, map/location services, analytics, communication, or system security.
• Professional advisers, regulators, or public authorities where disclosure is required by law or necessary to protect legal rights.

All third-party service providers are expected to process personal data only for legitimate service-related purposes and under appropriate confidentiality and security controls.

Some of our service providers may process data outside your country of residence. Where GDPR applies and personal data is transferred internationally, we aim to use appropriate safeguards such as contractual protections, recognized transfer mechanisms, or providers operating under accepted legal frameworks where available.

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including service delivery, recordkeeping, legal compliance, dispute handling, and fraud prevention.

• Booking and transaction records may be retained for accounting, tax, and legal purposes.
• Support and communication records may be retained for service quality, follow-up, and dispute resolution.
• Technical logs may be retained for security monitoring and operational analysis for a limited period.

Subject to applicable law, you may have the right to request:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete personal data.
• Deletion of personal data where there is no lawful reason to continue processing it.
• Restriction of processing in certain circumstances.
• Objection to processing based on legitimate interests.
• Data portability, where applicable.
• Withdrawal of consent where processing is based on consent.

To exercise these rights, contact us at premium@trade-transit.com. If you are located in the EEA, UK, or another jurisdiction with similar rights, you may also have the right to lodge a complaint with your local supervisory authority.

Our website and service providers may use server logs, essential cookies, and limited analytics or diagnostic technologies to maintain website functionality, measure performance, and improve the user experience.

If additional non-essential cookies or tracking technologies are introduced, we recommend implementing a consent mechanism and updating this policy accordingly.

We use reasonable technical and organizational measures intended to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.

We may update this Privacy Policy from time to time to reflect operational, technical, legal, or regulatory changes. The current version will be published on this page with the updated effective date.